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Service and Maintenance

At TBG we are proud to have been delivering best in class service through our philosophy of “Understand, Engineer, Deliver” for over 16 years. To further demonstrate our commitment to your success we offer bespoke service and maintenance packages to guarantee that your equipment consistently delivers maximum value and minimal downtime. We proudly service equipment manufactured by both third parties and TBG Solutions.

Our dedicated service level agreements deliver comprehensive maintenance and support of test, control, automation and data acquisition systems, critical to production output. We offer up to 24-hour access to our team of highly-skilled, expert engineers, with their comprehensive knowledge of how to reduce the time needed to resolve problems and ensure high quality repair and service. All our service packages are bespoke to your exact requirements to minimise production interruption and maximise return on investment.

  • Improved equipment uptime
  • Maintained customer product quality and performance
  • Reduced total lifecycle costs
  • Dedicated service & repairs team
  • Reduced time to issue resolution
  • Reduced scheduled downtime
 
 

Our Bespoke Support Service and Maintenance Packages

At TBG Solutions we understand that all our clients are distinct, and require different levels of support. That is why we have designed our bespoke support service and maintenance packages, tailored to your specific requirements. To find out more about our bespoke SLA packages contact a member of the team today.

Service and Maintenance Package Support Options:

  • 24-hour technical support from our engineers on a dedicated phone number
  • Guaranteed response times for call-out and diagnosis
  • Managed on site spares of key components and consumables
  • Calibration, monitoring and management
  • Regular equipment inspection, health check and verification
  • Planned preventative maintenance strategy to fit your schedule and demands
  • Fault analysis and continual improvement of equipment
  • Key equipment manufacturing metrics and analysis, such as OEE (Overall Equipment Effectiveness)
  • Obsolescence mitigation
  • Cable and harness testing, repair and replacement

We offer support service and maintenance for equipment manufactured by both third parties and TBG Solutions.

All our support service and maintenance packages are built to fit your business’ exact needs to maintain maximum productivity, reduce machine down-time and increase product performance. If you wish to receive more information please email us at sales@tbg-solutions.com or call us on 01246 819 100 to speak with a member of our team.