TBG Service Level Agreements (SLA) are packages of planned and scheduled maintenance activities tuned specifically for your business needs to protect you from equipment failure and eliminate business risk. Critical equipment failure will negatively impact product quality, yield and throughput. If equipment is mis-used or not properly maintained through its operational lifetime then failures become certain and equipment life expectancy is shortened. By taking a TBG SLA these risks can be minimised to protect your business and increase the life of your equipment maintaining peak performance. At TBG we will support both our own equipment and that produced by other suppliers.
Challenge us
With over 300 test, measurement and control projects delivered we have the confidence and the skill to meet any challenge you may have within your business. Why not put us to the test? Contact us with details of your project and allow us to show you what we are capable of.
Specifics
Our SLA Packages and Services include
- 24-hour technical support from our engineers on a dedicated support number
- Guaranteed response times for call-out and diagnosis
- Managed on site spares of key components and consumables
- Regular equipment inspection, health check and verification
- Planned preventative maintenance strategy to fit your schedule and demands
- Fault analysis and continual refinement of equipment
- Obsolescence mitigation
Case Studies
The best way to find out about a business is to see what they have achieved in the past. At TBG we are proud of the projects we have delivered and showcase just some of our successes here.
Why Choose Us
As standard on all our designed and manufactured equipment, we supply a 1-year warranty as part of our commitment to our products and continued customer support. We have a dedicated department of technicians and engineers that support both our own and other manufacturers systems in the field. We offer a range of services from which we create a bespoke Service Level Agreement to best fit your business requirements.
Benefits
Customers that have taken advantage of our service level agreements have
- Improved product yield and throughput
- Minimised equipment down time
- Reduced complete lifetime cost of equipment
- Extended lifetime of equipment
